Support channels

For general questions and inquiries:

North America: email

Europe: email

France: email 

For technical support:

North America: email

Europe: email

France: email

Access Downloads Page (registration required, click here to register).

Access Academy Pages with Webinar recordings (only for partners).

Access Training Pages with product and application training modules (only for partners).

These pages are for registered Product Users and Roctest Group Partners.
If you are a Partner, please register first (click here) and than request access to the partner pages writing to this email.

General Terms and Conditions of Sales of ROCTEST Ltd.
General Terms and Conditions of Sales of SMARTEC SA.
General Terms and Conditions of Sales of TELEMAC SAS.
 
General Purchase Conditions of SMARTEC SA.
General Purchase Conditions of TELEMAC SAS.

To return equipment to the factory for repair or calibration:

North & South America, Asia:

1. Please call us at 1-877-762-8378 (USA) or 1-450-465-1113 Ext. 1233 (Canada) or write us.
2. Customer Service will issue a repair order and send you an RMA (Return Merchandise Authorization). Please indicate clearly the instrument's serial number, model and description of the problem. If you wish, you can talk to a repair technician.
3. Pack the instrument.
4. Write the RMA number on the box in large letters.
5. Send us the instrument following the RMA instructions.

Europe, Africa and Middle East:

1. Please call or write us:
   Tel +41 91 610 18 00, email (Switzerland, Europe and Middle East)
   Tel +33 1 64 06 40 80, email (France, Europe and Africa)
2. Customer support will issue a repair order and send you an RMA (Return Merchandise Authorization). Please indicate clearly the instrument's serial number, model and description of the problem. If you wish, you can talk to a repair technician.
3. Pack the instrument.
4. Write the RMA number on the box in large letters.
5. Send us the instrument following the RMA instructions.

Other Countries:

1. Please contact your local representative.
2. If there is no representative in your country, please send us a letter, fax, or email with instrument model, serial number, and description of the problem.
3. Customer Service will issue a repair order and send you an RMA (Return Merchandise Authorization). Please indicate clearly the instrument's serial number, model and description of the problem. If you wish, you can talk to a repair technician.

CALIBRATION / VERIFICATION

Where applicable, Roctest Smartec Telemac suggest calibration / verification of measuring instruments on a yearly basis. However, it remains at the discretion of the user to determine this period, depending upon frequency of use. Roctest Smartec Telemac advise that this period not exceed 3 years for instruments with batteries and electronic components and 5 years for other measuring instruments.